Delivery
An order dispatches within 3 working days after payment.
The artwork is carefully packed and will be delivered to you by regular state postal services (free shipping). Note that shipping to the US or European countries takes approximately 10-20 days. Please let me know if you would like me to send the package by another courier (FedEx, DHL). There will be an extra cost for customer depending on the delivery address.
Refunds
We want you to love your art! If you are not completely satisfied with your purchase, you can either return your order for a full refund or exchange it for something else. You can return or exchange your purchase for up to 30 days from the purchase date. If 30 days have passed since your purchase, we can’t offer you a refund or exchange. Returned or exchanged products must be unused and in the condition you received them and in the original box and/or packaging.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
Exchanges
We only replace items if they are defective or damaged. All paintings are original, and there are no two identical artworks, so if you want to exchange a damaged item, please contact us via email {hello@boginskaia.art} for details.
Shipping returns
To return your product, contact us via email to get the address.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you may vary.
If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
Need help?
Contact us at {hello@boginskaia.art} for questions related to refunds and returns.